Support
Help when you need it
If you're dealing with rising costs, missed a payment or are struggling to keep up, we're here to help.
You don’t have to face money worries alone
Life can change quickly – a job loss, illness, a relationship breakdown or rising costs can make it hard to keep up with payments. If you’re worried, the most important thing you can do is talk to us early. The sooner we know, the more options we have to help.
Our specialist support team will listen without judgment, look at your full situation and agree a plan that’s realistic for you. Contacting us won’t affect your credit score.
Ways we can help
Payment breaks
Short-term relief on loan and card payments.
Repayment plans
Affordable plans tailored to you.
Before you call, it helps to have
- Your monthly incomeFrom all sources.
- Your essential costsHousing, utilities, food, transport.
- A list of what you oweAnd who you owe it to.
- What’s changedAnd whether it’s likely to be short or long term.
Frequently asked questions
We’ll always talk to you about a plan first.
In some situations, yes – forbearance may be available. Call us to discuss your options.