Help, the way you want it
Most questions can be answered in our Help center or in the app, any time of day. If you’d rather speak to someone, call us at (805) 584-5002 (Mon–Fri 9:00 AM – 5:00 PM PT), send a secure message, or book an appointment at our Simi Valley headquarters, by phone or by video.
If something has gone wrong, we want to put it right. You can raise a concern or complaint through any of these channels and we’ll respond within five business days.
Popular topics
Making a complaint
Tell us
By phone, message, email or in person.
We acknowledge it
Within one business day, with a reference number.
We investigate
A specialist reviews what happened.
We respond
Usually within five business days, with a full explanation.
Frequently asked questions
Select Log in, then Forgot password. We'll verify you with a one-time code sent to your phone. You can also visit Trouble logging in.
Meridien's routing number is [routing number]. You can also find it in the app under Account details.
Lock your card instantly in the app, then call us at (805) 584-5002 (Mon–Fri 9:00 AM – 5:00 PM PT). See Lost or stolen cards.
With early direct deposit, funds are typically available up to two days before your payday, depending on when your employer sends the payment.
In the app, open the transaction and choose Dispute. Most disputes are resolved within 10 business days.
[Deposit insurance disclosure – add your institution's FDIC/NCUA membership statement here.]
Can't find what you need?
Call (805) 584-5002 · Mon–Fri 9:00 AM – 5:00 PM PT · or email info@meridieninc.com.