Support
Lost or stolen card
Lock your card instantly in the app, then order a replacement.
Act fast – we’ll handle the rest
If your debit or credit card is lost or stolen, lock it straight away in the Meridien app. Locking is instant and reversible, so if the card turns up in a coat pocket you can simply unlock it.
If you’re sure it’s gone, report it and we’ll cancel the card and send a replacement with a new number. Your digital card is updated instantly, so you can keep paying with your phone.
What to do now
Lock your card
In the app: Cards › Lock card. You can unlock it if you find it.
Report it
Call (805) 584-5002 to cancel your card and order a new one.
Use your digital card
Keep spending with your phone wallet while you wait.
After reporting your card
- Review recent transactionsTell us about anything you don’t recognize.
- Update recurring paymentsSubscriptions and bills linked to the old card number.
- Update your digital walletsUsually automatic, but worth checking.
- Watch for scam callsFraudsters may pretend to be us following a theft.
Frequently asked questions
No, your replacement card uses your existing PIN.
Once reported, the old card is permanently cancelled. Please cut it up and use your new card.